Understand the product before taking over
We start by reviewing the code, dependencies, hosting and access. Deployment and recovery procedures matter as much as visible features.
This assessment separates urgent issues, risks to reduce and improvements that can wait. It supports a realistic scope instead of promising complete coverage before understanding the product.
Separate maintenance from new development
An incident, a dependency update and a new feature need different handling. We define request categories and how decisions are made.
- Inventory of access, services and critical dependencies.
- Prioritisation of fixes and technical debt.
- Checks of important journeys after changes.
- Deployment preparation and rollback planning.
- Documentation and knowledge transfer.
Clear responsibilities for ongoing support
Coverage hours, contact channels and response commitments are defined in the maintenance agreement. Occasional assistance is not a substitute for an availability commitment.
Proposed improvements are assessed for usefulness, dependencies and operating cost. You retain visibility over decisions between product improvements and technical upkeep.
Prepare for a handover
If you want to bring the product in-house, we can organise documentation, access transfer and operating procedures. We agree the handover scope with the receiving team.
For an initial assessment, gather details about your stack, hosting, recent incidents and main objectives. Do not include secrets or passwords in the initial brief.
Before we start
Do you provide 24/7 support?
Continuous coverage is not included by default. Availability needs, on-call arrangements and possible commitments require an explicit agreement.
Can we start with an audit?
Yes. A bounded assessment can help you decide what comes next before agreeing ongoing support.